Frequently Asked Questions

Discover everything you need to know about your Either/Or experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location, usually ranging from 10-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return shipping label.

How do I find the right size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Yes, at Either/Or, we prioritize ethical manufacturing. 85% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of purchase by contacting our support team.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout based on your delivery address.